Polycom Video Conferencing Mobile App Solution

Overview:

The project is a conferencing system that allows you to have conferences and conduct meetings by creating an array of smartphones over your wireless network or hotspot. It provides Room to Room communication which is a seamless and hardware-free conferencing solution. It is nothing less than a revolution when it comes to conference calls or online meetings. It will replace conventional desk phones and star phones in a conference room and will bring a revolutionary change in the online meeting/conferencing environment. A meeting attendant’s phone will replace the mic of a star phone and all phones in a meeting room will act as the star phone’s speaker.

Platforms

  • Mobile
  • Tablet

Challenge

The challenge has not been attempted before, Polycom phones have an inherent problem of giving users a hard time when performing A/V Conferences because users are seated around a table and must constantly move around in order to adjust to the proximity of the microphones. And It took 2.5 years to build the technology and revolutionize the audio conferencing network.

Because we have identified the fact that Polycom is not updating their technology and it’s not providing the right value for money to its users. It creates a dependency on the users in moving around the office premises. They face difficulty in connecting the microphone with the speakers. That is why Confu is focusing to create decent allies smartphones and connect them in a grid over a wireless network, so they reconnect with other rooms and everyone can perform audio conferencing

My Contribution

I joined the team in 2021 as a UX Consultant, and my area of work was around research, conception, and wireframing. In detailed meetings with Product Owners and other stakeholders. 

Goal:

The goals are to make interpersonal and business communication easier. The application has both free and paid features depending on the needs of the user. And our success depends on the paid users who will utilize the Maximum of our product with all the extensive features.

Users

  • Polycom User
  • C(X) Officers
  • Managers
  • Remote Workers
  • Environment: Classrooms,  Meeting Rooms, and Seminars

User Journeys/Use Cases

I collaborated closely with the Product Owners, implementers, and leaders of the organization to specify any missing element that was not covered in the architect flow. 

Architect of the Calling Flow

Here is the overview of the calling flow based on the remote locations and member invites.

Wireframing Based On Use Cases

We spent weeks researching and analyzing the existing solutions, trading platforms, and other experiences that have elements or qualities we wanted to achieve. The hardest part was the lack of available data because many proprietary investment solutions are tough to get.

As a UX consultant and by keeping the time constraint in mind. The Product Owners and I decided to work directly on wireframes based on the user journey and use cases. 

After we defined the flow and thus what screens we needed I proceeded with creating the wireframes to explore the experience in more detail on a screen-by-screen level. The main focus was to create a wireframe with not just a clickable prototype for demos but also a helpful guide for all the teams (backend developers, UI designers, Frontend developers, and Project Managers). So, we came up with the idea to add arrows based on user personas so anyone who is viewing the wireframes from any team can easily understand the flow screen by screen.

A few of the laws which I applied while designing the wireframes are:

  • Applied Parkinson’s Law: If you want users to take action, you need to give them a solid visibility
  • Miller’s Law states that the average person is able to retain seven items in their memory, plus or minus two. Your users never want to work too hard.
  • Hick’s Law states that the time it takes to make a decision increases with more choices.

Call Flow (Categorised by Users)

We categorized the wireframes based on the user personas, so every developer or stakeholder should understand the screens one by one and by use cases. In call flow, the user can add multiple participants to join the call on an ad-hoc basis or by invite only through a QR code.

Chat Flow (Categorised by Users)

Chat flow allows users to effortlessly create one-on-one and group chats, even during a meeting. This makes it easier to keep track of conversations and stay connected with colleagues. The app can quickly become the go-to workplace communications option with its intuitive interface and comprehensive features.

Scheduling Flow (Categorised by Users)

The app is a revolutionary new scheduling flow that makes it easy to stay organized. It functions like a normal day-to-day calendar, allowing users to create and view future meetings and invite participants. It allows for simple navigation between different meeting records, making it easy to stay on top of your schedule.

Party Mode (Categorised by Users)

“Party Mode” – which allows users to easily connect their social music apps like YouTube, Spotify, and SoundCloud in one place. This innovative technology allows users to quickly access music for a virtual gathering with friends/colleagues and family. The Party Mode feature was designed to provide an enjoyable and stress-free experience when organizing virtual events.

Key Takeaways:

  • Rather than worrying about the look of the user interface, I took a step back and reassessed how users were interacting with the app. This helped me to prioritize how users should interact with the app.

 

  • The MVP shouldn’t have so many modes or features, first, we should launch our product with minimum and errorless features to gain the users’ trust.

 

  • Other complex features should be launched step by step for the specific user groups.

 

  • It was a bit difficult for the users to understand that either the app is for business purposes or it’s a party mode application where they can invite their friends and play music together.

 

  • Fewer UI features on the Mobile app attract more users. “The less is more”