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Enterprise AI
AI-driven customer experience
Product design and strategy for a behavioural pairing platform that matches customers to agents, built for enterprise telecom clients.
Selected work
Each project below is a short story: the problem, the decisions that mattered and what was learned.
Enterprise AI
Product design and strategy for a behavioural pairing platform that matches customers to agents, built for enterprise telecom clients.
Mobile conferencing
A mobile-first redesign of how people join, run and control conference calls.
Connected care
A connected-care platform and patient dashboard that gives therapists and patients a shared view of progress.
Marketplace
A marketplace for booking spaces by the hour, designed from search through to confirmation.